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Pre Sale Questions
Q: “How do I choose the items?”
You can browse through our website and choose the SKUs of the items you like and send them in an email to us via the Enquiry Form on this page, or email directly at hello@remembrancedesignstudio.com. Alternatively, you can request for line sheets and we can email them to you, and you can choose from there.
Q: “How much time does it take to receive my order once i place the order?”
It takes 2-4 weeks in production once we receive the order. At the time of order confirmation, we will email you the estimated delivery date. If, however, the items are in stock, they can be dispatched immediately upon full payment.
Q: “What are your payment terms and how do i make a payment?”
A: At Remembrance Design Studio, we offer flexible payment terms to suit your needs. You can make payments via bank transfer, credit/debit card, or through digital wallets. For more details on the payment process, please contact us at hello@remembrancedesignstudio.com.
Q: What are the shipping and custom charges?
A: Shipping charges vary based on the destination and the size of your order. Custom charges, if applicable, are determined by the customs regulations of the destination country. We strive to provide transparent and competitive shipping rates. For detailed information, please reach out to us at hello@remembrancedesignstudio.com
Q: “What is the return/repair policy?”
A: We offer a hassle-free return and repair policy for our products. If you are not satisfied with your purchase, you can return it within 30 days for a full refund. For repairs, we provide complimentary services within the first year of purchase. Please email us at hello@remembrancedesignstudio.com for assistance with returns or repairs.
Q: “What kind of support do you provide in marketing?”
A: Remembrance Design Studio offers comprehensive marketing support to help you promote our products. This includes high-quality images, promotional materials, and social media content. We also provide guidance on effective marketing strategies. For more details, please contact us at hello@remembrancedesignstudio.com.
Q: “Can I sell your products under my brand name?”
Q: Can I sell your products under my brand name?
A: Yes, we offer the option to sell our products under your brand name. We understand the importance of brand identity and are happy to support you in this process. For more information, please reach out to us at hello@remembrancedesignstudio.com.
Q: “Do you do Private Label?”
A: Yes, we provide private labeling services. This allows you to offer our high-quality handmade jewelry under your own brand. For further details on our private label services, please contact us at hello@remembrancedesignstudio.com.